Buying a route
How do I buy a route?
Open a route page, click Buy, complete Stripe checkout with card or Apple/Google Pay. You’ll be redirected back to the route with full access.
What’s included in a paid route?
- Interactive map with all waypoints and photos.
- Downloadable GPX file for your GPS or phone app.
- Printable PDF with the itinerary, budget, and practical tips.
- Any updates the author publishes later.
Can I preview a route before buying?
Yes — every paid route shows the first waypoint, budget summary, difficulty, distance, and photos for free. You buy to unlock the full waypoint list and downloads.
Do you offer bundles?
Yes. Curated collections (a set of related routes) can be purchased as a bundle at a discount vs buying each route individually. Look for the price tag on collection pages.
Downloads & offline use
How do I download the GPX / PDF?
After purchase, the route page shows Download GPX and Download PDF buttons in the summary section. They’re also available from your Library.
Which apps support the GPX file?
Any GPS or mapping app — Komoot, Organic Maps, Gaia GPS, OsmAnd, Garmin BaseCamp, Google Earth. Import it once and follow offline.
Is there a mobile app?
Not yet. A native app for offline navigation is on the roadmap. For now, use the GPX in your favourite mapping app.
Refunds & payment issues
Can I get a refund?
Yes — within 14 days of purchase, as long as you haven’t downloaded the GPX/PDF (or you’ve downloaded but the route has a factual defect). Full details on the Refund Policy page.
My payment failed — what now?
Try again with a different card or Apple/Google Pay. Stripe rejects cards for many bank-side reasons we don’t see. If it keeps failing, email support@wanderpath.co with the last four digits and we’ll help.
I bought a route but don’t see it in my library.
Occasionally the Stripe webhook takes a few seconds. Refresh in a minute. If it’s still missing after 10 minutes, forward the Stripe confirmation email to us.
Account
How do I change my email or password?
Password: use the “forgot password” link on the login page. Email address: email us — we handle changes manually right now to verify identity.
How do I delete my account?
Settings → Account → Delete account (a mailto link that sends a deletion request to us). Handled within 7 days. You can also download your data first from the same page.
How is my data used?
See the Privacy Policy. In short: only what’s needed to run the platform, no selling to third parties, GDPR rights respected.
Still stuck?
Email support@wanderpath.co with a screenshot or route link and we’ll get back to you within one business day.